Alpha Propel Academy

Alpha Peak Academy

Client Service Training for Junior Staff to Deliver with Confidence

Client service training for junior staff can be random, generic, and minimal. And this is a monumental shame. Because early careers are where habits are formed, not to mention where client relationships are strengthened or lost.

The Alpha Propel Academy offers both client service skills training for existing staff and professional development for new hires. And it supports these team members to grow into proactive, confident client partners.

This practical programme goes deeper than surface level soft skills for account teams, enabling your entry level staff to develop and leverage:

PROBLEMS WE SOLVE

Generic & Inadequate Client Service Training

Junior staff receive minimal and uninspired training, missing crucial foundational skills.

Lost Client Relationships & Opportunities

Inexperienced staff struggle to build trust and effectively manage client interactions, jeopardizing relationships.

Lack of Confidence & Proactivity

Junior team members are hesitant to lead interactions, negotiate, or take initiative with clients.

Poor Handling of Pressure & Conflict

Entry-level staff struggle with managing stressful client situations and resolving conflicts effectively.

Limited Commercial Awareness & Value-Add

Junior staff lack the commercial insight to offer strategic value and move beyond basic service delivery.

As a result, they’re better placed to deal with
clients, projects, and pressure with poise.

Why it Works

Most lower-level training focuses on process. But out client service training for junior staff focuses on presence. For this reason, your team members are empowered with guided challenges, expert coaching, and real-world scenarios to:

And all this without relying on scripts or senior hand-holding. The thing is, we don’t believe in teaching service. Instead, we help you nurture future account managers, leaders, and collaborators.